UU Family Farm

General Questions

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What are your opening hours?

Our hours change seasonally and may be adjusted because of weather, private events, animal care, or operating conditions.

Please check our latest Google Maps listing and social media updates before visiting.

 

​Do I need a reservation?

Reservations are not required for regular admission. Visitors may arrive during public operating hours.

Advance booking is required for birthday parties, field trips, organized group experiences, private visits, and large events.

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What are your regular admission prices?

• Adults: $28

• Children under 15: $18

• Seniors age 65 and over: $18

• Children age 2 and under: Free​​

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Is admission valid for the whole day?

Yes. Regular admission is a Day Pass. Visitors may stay until closing and leave and return on the same day.

Please keep your wristband/stamp on for same-day re-entry.

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​Do we need to complete a waiver?

Yes. Each family must complete a visitor waiver.

First-time visitors must complete a waiver. Guests may be asked to complete a new waiver if their previous waiver is more than six months old.

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What should we wear?

UU Family Farm is an outdoor working farm. We recommend:

• Comfortable closed-toe shoes or boots

• Clothing suitable for the weather

• Sunscreen and a hat

• A light jacket

• Insect repellent when needed

Shoes and clothing may become dusty, muddy, or wet.

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Is parking available?

​Yes. On-site parking is available, and the farm can accommodate buses. Parking availability may be limited during busy events.

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Can children pet the animals?

Gentle petting may be permitted in designated areas. Children must remain with and be supervised by an adult at all times.

Visitors must never chase, grab, corner, frighten, ride, or pick up an animal.

 

Are all animal areas always open?

No. Some areas may temporarily close or become viewing-only when animals need rest, privacy, medical care, or a quieter environment.

Access may also depend on weather, crowd levels, animal behaviour, and staff availability. Please follow all signs and staff instructions.

 

Can we enter the wallaby or kangaroo area?

Entry is only permitted when the area is open and supervised by staff. Visitors must move slowly, remain quiet, and never chase, corner, grab, or touch an animal’s tail.

 

Can we enter the rabbit area?

Rabbit interaction is available only when the area is open and supervised. Please use gentle hands and do not pick up a rabbit unless a staff member specifically allows it.

 

Can we enter the guinea pig area?

No. Guinea pigs are viewing-only because they are small, sensitive, and easily frightened. Please keep hands and fingers outside their enclosure.

 

Can we enter the cow pen?

Cow-pen entry may be restricted at staff discretion. Our cows are large and powerful and may accidentally push, crowd, or bump visitors.

Guests under 160 cm (5'3") and pregnant visitors must remain outside the pen. Anyone entering must follow staff instructions and must not stand directly behind the cows.

No feeding is permitted inside the cow pen.

 

Can we meet the capybara?

Our capybara can normally be viewed from outside her area. Because she is shy and still becoming comfortable around people, entry is not guaranteed.

Staff may occasionally invite a small number of visitors into a controlled experience when her behaviour and comfort allow. Please do not enter, touch, or feed her without staff permission.

 

Why is an animal resting or not visible?

Animals have their own routines and may choose to rest, move into shelter, or spend time away from visitors.

We do not force animals to perform or interact. Giving animals the choice to participate creates a safer and more respectful experience.

 

What happens if someone mistreats an animal?

Mistreatment of animals is strictly prohibited. Anyone who chases, grabs, frightens, teases, corners, or harms an animal may be asked to leave the farm.

Serious or repeated violations may result in removal without a refund and may affect future admission or membership privileges.

 

Animal Feeding

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Can we feed the animals?

Only farm-approved animal feed may be offered, and only to animals designated for feeding.

Please follow the instructions on each enclosure. Some animals have specially planned diets and must not be fed by visitors.

 

Can we bring food for the animals?

No. Human food, outside animal feed, grass, leaves, and plants must not be given to any animal.

Unapproved food can cause illness, disrupt planned diets, or create unsafe animal behaviour.

 

Can we purchase animal feed?

Farm-approved feed is available for purchase while supplies last. Current options may include $3 and $5 feed cups.

Feed availability and eligible animals may change throughout the day.

 

How should we feed an animal safely?

Follow the instructions posted at the enclosure. Where hand-feeding is allowed, keep your hand flat and your fingers together.

Never tease an animal with food, pull food away after offering it, or place fingers through an enclosure marked “No Feeding.”

 

Why must we wash our hands?

Farm animals can naturally carry germs even when they appear clean and healthy.

Wash your hands with soap and water after animal contact and before eating or touching your face. Adults must supervise children while washing their hands.

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Food and Picnic Areas

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Can we bring outside food and drinks?

Yes. Visitors may bring food and drinks for their own picnic.

All human food must remain away from the animals. Please do not feed leftovers or outside food to any animal.

 

Are picnic tables available?

Yes. Picnic tables are available, but regular admission does not include a reserved table. Tables are generally available on a first-come, first-served basis.

Reserved picnic areas may be included with organized group or birthday packages.

 

Can we bring decorations?

Simple decorations may be allowed for reserved parties. Decorations must be safe for animals, secured against wind, and completely removed after the event.

Please do not use confetti, glitter, water balloons, or other small materials that animals could swallow.

 

Is BBQ use permitted?

BBQ or cooking-area access depends on the booking, season, weather, fire restrictions, and farm operations. BBQ use may not be available during busy summer weekends.

Please receive approval before bringing or operating cooking equipment.

 

Do we need to clean our picnic area?

Yes. Groups must collect all garbage and bring it to the designated disposal area near the farm entrance.

A cleanup fee or refundable cleanup deposit may apply to organized bookings. The exact requirement will be included in the booking confirmation.

 

Bouncy Castle

 

Is the bouncy castle included with admission?

When operating, general bouncy-castle access may be included with admission. Operation depends on weather, ground conditions, staffing, maintenance, and safety requirements.

The bouncy castle may close temporarily without notice.

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When does the bouncy castle operate?

Operating windows change by season and day. Please check the current farm schedule or ask the Front Desk when you arrive.

 

What are the bouncy-castle rules?

All visitors must follow posted capacity, age, height, and manufacturer safety rules.

Glasses are not permitted inside the bouncy castle. Children must remove shoes and follow staff instructions.

 

Does the bouncy castle operate in the rain?

No. The bouncy castle may close because of rain, wind, excessive heat, wet ground, poor ground conditions, or other safety concerns.

A bouncy-castle closure does not automatically mean that the farm is closed.

 

Can a party reserve the bouncy castle privately?

Private bouncy-castle access may be available as an add-on during designated time windows. Availability, pricing, capacity, and weather conditions must be confirmed in advance.

 

Mini Train

 

Is the mini train included with admission?

No. Mini-train tickets are sold separately.

 

How much are mini-train tickets?

Regular visitors:

• One ride: $4.50

• 10-Ride Bundle: $40

Year Pass members:

• One ride: $3.50

• 10-Ride Bundle: $35

A valid Year Pass and identification must be presented when purchasing member-priced tickets.

 

Where can we purchase train tickets?

Train tickets can be purchased at the Front Desk. Each rider requires one ticket.

Please present the ticket to the driver before boarding.

 

Do children age 2 and under need a train ticket?

Children age 2 and under ride free but must be accompanied by an adult.

 

How long is each train ride?

A complete train cycle, including boarding and ticket checks, takes approximately 15 minutes.

 

When does the train operate?

Train service is generally scheduled during designated daytime hours. Exact times may change because of weather, staffing, charging, maintenance, private bookings, or other operating conditions.

Please ask the Front Desk for the day’s schedule.

 

Are train tickets refundable?

Train tickets are intended for one-time use and are generally non-refundable. Service may be delayed or suspended for safety or operating reasons.

Please confirm bundle validity and sharing rules at the time of purchase.

 

Can a group reserve the train privately?

Private train rides may be available as a pre-booked add-on. Please contact the farm for availability and current pricing.

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Year Passes

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How much is a Year Pass?

A Year Pass is $68 per person. Children age 2 and under do not require a pass.

 

How long is the Year Pass valid?

The pass is valid for one year from the purchase date and may be used during regular public operating hours.

Seasonal closures, private events, weather closures, safety closures, and separately ticketed events may not be included.

 

Is the Year Pass transferable?

No. Year Passes are registered to the named pass holder and are not transferable.

A valid membership card and photo identification may be requested at entry.

 

Can several family members be registered together?

Yes. Multiple family members may be listed under one membership account or physical card, but each person requires their own paid Year Pass.

Each named pass holder may visit separately and does not need to arrive with the other people listed on the account.

 

Can I upgrade my Day Pass?

Yes. A same-day upgrade is available by paying the difference between your admission and the $68 Year Pass price.

The upgrade must be completed on the same day as the original visit.

 

Is there a family Year Pass?

No. Year Passes are priced per person.

 

Are special events and add-ons included?

Not necessarily. Train rides, private experiences, parties, special ticketed events, food, animal feed, and other add-ons may require separate payment.

 

Can a Year Pass be refunded?

Year Passes are generally non-refundable and cannot be transferred to another person.

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Lost card & Replacement?

Lost card and recplacing a physical card will require a $5 card fee. Thank you.

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Accessibility and Special-Needs Admission

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Is the farm wheelchair- and stroller-friendly?

Most farm paths are relatively flat and can be used by strollers, walkers, wheelchairs, and motorized mobility devices.

Because this is an outdoor farm, some areas may be uneven, grassy, muddy, or affected by weather.

 

Are the washrooms wheelchair accessible?

No. Our current washroom facilities are not fully wheelchair accessible. The front washroom has steps, and additional portable facilities may also have accessibility limitations.

Please contact us before visiting if you would like help planning your visit.

 

What is the special-needs admission policy?

Regular special-needs admission is $18 total for one guest with special needs and one accompanying caregiver.

Please let the Front Desk know at check-in. An Access 2 Card or supporting documentation may be requested.

 

Can a guest with special needs purchase a Year Pass?

Yes. A guest with special needs may purchase a Year Pass. One accompanying support worker or caregiver may receive complimentary admission.

The support worker does not need to be permanently registered by name, but the membership account should be noted at the Front Desk.

 

Do you hold Special Care Days?

We may offer designated Special Care Days with modified admission or quieter programming.

Dates and details are announced separately through our website and social media and are not part of the regular daily admission policy.

 

Pets and Service Animals

 

Can we bring a pet?

For the safety of our free-roaming and resident animals, outside pets are generally not permitted to walk around the farm.

A pet may only be accepted if it remains fully contained in a secure bag or enclosed stroller throughout the visit. Please contact the farm before bringing a pet.

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What about service animals?

Please contact the farm before visiting so that we can discuss safe access around free-roaming and enclosed animals.

Some animal areas may require alternative arrangements to protect the service animal, farm animals, and visitors.

 

Weather and Closures

 

Is the farm open when it rains?

The farm may remain open during light rain, but activities and animal-access areas may be adjusted.

The bouncy castle and train may close because of rain, wind, wet ground, heat, or unsafe operating conditions.

 

What happens during severe weather?

The farm may delay opening, close early, or cancel activities because of severe weather, poor air quality, unsafe ground conditions, power interruptions, or animal-welfare concerns.

Please check Google Maps and our social media before travelling.

 

Can we receive a refund because an activity is closed?

Individual activities and animal interactions are subject to availability and are not guaranteed with general admission.

A temporary closure of one activity or animal area does not normally make the full admission refundable. Any exceptional request must be reviewed by farm management.

 

Groups and Drop-In Visits

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Is there a group drop-in rate?

Yes. Groups of 10 or more guests may receive the group drop-in rate of $20 per person for guests age 3 and over.

The group must arrive and check in together for the group rate to be applied.

 

What is included with group drop-in admission?

Group drop-in admission includes regular farm access but does not include:

• A guided tour

• A reserved picnic area

• A dedicated staff member

• Complimentary animal feed

• Private animal interactions

Staff may answer questions when available, but a guided experience is not guaranteed.

 

Are Year Pass holders and children under 3 charged in the group count?

Year Pass holders and children under age 3 do not pay the per-person group admission charge.

Please provide the expected number of paying and non-paying guests when making an inquiry.

 

Organized Groups and Birthday Parties

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What is the organized group or birthday package price?

The base admission is generally $20 per person for guests age 3 and over, plus a Gathering Support or Coordination Fee based on the group size and requirements.

Year Pass holders and children under age 3 are not included in the per-person admission charge.

A customized quote will be provided before booking.

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What is included in an organized group experience?

Depending on the confirmed package, an organized experience may include:

• Guided animal interaction

• A 45–90 minute guided farm experience

• One shared complimentary feed box

• A reserved or semi-private picnic area

• Up to four hours at the farm

• Permission to bring your own food and drinks

• Staff coordination before and during the event

Specific animals and interactions cannot be guaranteed.

 

How long can a birthday party stay?

Most organized packages include up to four hours at the farm.

Additional time must be approved in advance and may be charged at the current hourly extension rate. Partial hours may be charged as a full hour.

 

Is a deposit required?

Yes. A $100 deposit is generally required to secure the date and time.

The remaining balance is due according to the booking confirmation, usually on or before arrival.

 

When is the final guest count required?

The final number of children and adults should normally be confirmed one to two days before the visit.

Please separate guests age 3 and over, children under 3, and Year Pass holders when providing the final count.

 

What is the cancellation policy for organized bookings?

• More than 14 days before the booking: the deposit may be refunded.

• Within 14 days: the deposit may be transferred to a future available date.

• Same-day cancellation or no-show: the deposit is non-refundable and non-transferable.

Large or private events may have separate cancellation terms stated in their booking agreement.

 

What happens if it rains on the day of a party?

The farm may still operate during light rain, but outdoor activities, animal access, the train, and the bouncy castle may be changed or closed.

If the farm remains open, guests may proceed with the booking or ask about available rescheduling options. Severe-weather arrangements are reviewed individually.

 

Are add-ons available?

Depending on availability, add-ons may include:

• Private bouncy-castle time

• Private mini-train rides

• Additional animal feed

• Fire-pit setup

• Face painting

• Balloon twisting

• Character or princess visits

• Polaroid photo packages

Availability and pricing must be confirmed before the event.

 

School and Daycare Field Trips

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How much is a field trip?

Standard field-trip pricing is:

• Students: $15 each

• One teacher or staff member free for every five students

• Additional adults: $20 each

Special arrangements may apply to very young daycare groups or guests requiring one-to-one support.

 

What is included in a field trip?

A typical field trip may include:

• A guided farm tour

• Supervised animal interaction

• Free exploration

• Picnic time

• A group photo opportunity

A standard visit is approximately two hours. Large groups may require additional time or may be divided into smaller groups with multiple guides.

 

Is animal feed included with a field trip?

Complimentary feed is not normally included with the standard field-trip package unless it is specifically stated in the booking confirmation.

Shared feed boxes or individual feed cups may be purchased separately.

 

Are buses permitted?

Yes. The farm can accommodate bus parking. Please provide the vehicle size and estimated arrival time in advance.

 

General Policies

 

Can staff guarantee a specific animal interaction?

No. Animals decide whether they are comfortable participating. Access depends on behaviour, health, weather, crowd levels, and staffing.

We do not force animals to interact or perform.

 

Can rules change during our visit?

Yes. Staff may change capacity, access, feeding, or activity rules when needed for safety or animal welfare.

Visitors must follow posted signs and staff instructions at all times.

 

What payment methods are accepted?

Available payment methods may include debit, cash, e-transfer, and credit card. Processing fees may apply to some credit-card payments.

Please confirm the payment method for large bookings in advance.

 

How can we contact UU Family Farm?

For group visits, birthday parties, field trips, private experiences, accessibility planning, or other questions, please contact:

Email: uufarmcanada@gmail.com

Please include your preferred date, arrival time, expected number of adults and children, and the type of visit you are planning.