Refund Policy

Tickets are non-refundable, but we understand that plans can change. If you can’t make it on your scheduled day, we’ll be happy to help you reschedule your visit to an alternative available date. Thank you for your understanding and support! Please let us know through email: uufarmcanada@gmail.com

​

Politique de remboursement

Les billets ne sont pas remboursables, mais nous comprenons que les plans peuvent changer. Si vous ne pouvez pas venir à la date prévue, nous serons heureux de vous aider à reprogrammer votre visite à une autre date disponible. Merci pour votre compréhension et votre soutien!
Veuillez nous en informer par courriel : uufarmcanada@gmail.com

​​

​

Weather & Event Rescheduling Policy

​

Deposit Payment
A non-refundable deposit is required to secure all group bookings. The deposit covers venue and staff preparation and will not be refunded in cash.

Cancellation Due to Weather
If the event cannot proceed due to rain or severe weather:
   •    Any balance payment already made will be fully refunded;
   •    The deposit will not be refunded but may be credited toward any group activity or admission at UU Family Farm within 12 months.

Rescheduling
Customers may request to reschedule their booking prior to the original event date:
   •    First reschedule: free of charge, with both deposit and balance carried forward;
   •    Subsequent reschedules: an administrative fee may apply (UU Family Farm reserves the right to adjust this fee).

Scope of Application
This policy applies only to cancellations or reschedules caused by weather. For cancellations or no-shows unrelated to weather, both the deposit and any paid balance are non-refundable.
 

​

UU Family Farm Group Booking Terms & Conditions

 

Deposit & Payment
Paying the deposit secures your selected date and 4-hour time slot.

Deposit = number of guests × $5, which covers garbage disposal and cleanup.

If garbage is not taken away or the area is left unclean, a service fee will be applied.

Final guest count must be confirmed at least 7 days before your event.

A guest list must be submitted a few days prior to your event for planning and safety purposes.

Farm Usage

Each booking includes 4 hours of farm use (including setup and cleanup).
Extended use depends on the day and availability. If you wish to book outside regular operation hours, please let us know in advance. Additional fees may apply.

Parties with additional sponsors or organizers may be subject to an extra fee. Please inform us in advance if others are involved. 

Food & Catering

Outside food is allowed. Individuals may bring their own food.

For large events, a special permit may be required due to Vancouver Coastal Health regulations. 

The farm does not provide or serve food.

Weather & Cancellation Policy

Parties are held rain or shine. Please dress appropriately for the weather.

If the event is canceled due to rain or adverse weather:

The final payment will be fully refunded;

The deposit will not be refunded in cash, but may be credited toward any future group booking or tickets within 12 months.

Customers may reschedule once free of charge; additional reschedules may incur a service fee.

Non-weather related cancellations or no-shows are non-refundable (deposit and final payment).

Group Wristbands & Entry

We can provide bracelets for your group.

Your group will have a table and chair setup outside the entrance.

All group members must wear a bracelet to enter the farm, and a safety waiver must be completed upon entry.

​